Frequently Asked Questions

Can I specify a date that I would like delivery?

Yes, just put the date you would like delivery in the “Special Order Instructions” located on the 3rd screen of the order form. You will see it right below where you put your credit card information. We'll put it in our file to send out at that time – you will receive an email when the shipment goes out.

When I buy one item it automatically moves me to the next screen. How do I add more items?

Yes, you must click on “buy” for each item individually which moves you to the next screen. To add more items, just click on “Continue Shopping” on the upper left hand corner and it will take you back to the previous page.

Can I get a card enclosed in the box to tell someone who the present is from?

Yes, we provide cards free of charge. You will see a place to do so on the 2nd screen of the shopping cart.

How can I ship different items to different addresses?

  There are three ways:

• Call us at 866-543-0108 and we can take down the information.
• Email us at info@telluridetruffle.com with your credit card information and what you would want sent to each person and if you would like a note enclosed, what you would like it to say. We will email you back with the total charge and when the boxes are going out.
• Individually buy and send each package on the website. Simply completely process the first box and when that order is complete - go back into the “Store” and buy the other items that you want sent to the next address and continue until your mailing list is complete.

I got an error message and I'm not sure if my order went through.

You should get an email after submitting your order letting you know that your order has been received. However, if ever in doubt, you can email us at info@telluridetruffle.com or call our toll free number 866-543-0108 and we will be happy to help you. If you get our machine, don't worry, we'll get back to you as soon as we get back to the office.

How will I know when the package has shipped?

You will get an email message from us stating that the package has shipped, the tracking number and the date of expected delivery.

I am concerned about giving you my credit card number – what security measures does your site have for doing so?

Your credit card is processed on a secure accessed site, and through a secure gateway. We also require you to place your CVV code which means the person making a purchase on this website must have the physical card in hand.